I. General provisions
1. These Regulations set out the general conditions, manner of providing electronic services and sales conducted via the Internet Store www.inbalia.com.
The store is operated by AQUASTONE S.A. with its registered office in Lublin, 26 Gospodarcza Street, 20-213 Lublin, entered in the Register of Entrepreneurs kept by the District Court Lublin Wschód in Lublin with its seat in Świdnik, VI Economic Department of the National Court Register under KRS0001068229, NIP 7831802094, REGON 38345182300000 hereinafter referred to as the Seller.
2. Contact with the Seller shall be made through:
3. These Terms and Conditions are continuously available on the website www.inbalia.com, in a manner that allows its acquisition, reproduction and recording of its content through
printing or saving on a carrier at any time.
4. The Seller informs that the use of services provided electronically may involve a danger on the part of any user of the Internet, consisting in the possibility of introduction of harmful software to the Client’s data communications system and acquisition and modification of its data by unauthorized persons. To avoid the risk of threats the aforementioned Client should use appropriate technical measures to minimize their occurrence, in particular, anti-virus programs and firewall.
II. Definitions
III. Rules of using the Online Store
1. The use of the Online Store is possible on condition that the information and communication system, which is used by the Customer, meets the following requirements. ICT system used by the Customer meets the following minimum technical requirements:
2. Use of the Online Store means any activity of the Customer that leads to him to get acquainted with the content contained in the Store.
3. In particular, the Customer shall:
IV. Services
1. The Seller shall enable the use of free Services through the Online Store, which are provided by the Seller 24 hours a day, 7 days a week.
2. the Service of maintaining an Account in the Online Store is available after registration. Registration takes place by completing and accepting the registration form, made available on one of the pages of the Online Store. The contract for provision of the service consisting in maintaining an Account in the Online Store is concluded for an indefinite period of time and is terminated when the Customer sends a request to remove the Account or uses the “Delete Account” button.
3. The Customer has the opportunity to receive commercial information from the Seller in the form of messages sent to the e-mail address provided by the Client (Newsletter service). For this purpose should provide a valid e-mail address or activate the appropriate field in the registration form or the Order form. The Customer may at any time revoke consent to sending commercial information. Contract for Newsletter service is concluded is for an indefinite period of time and is terminated when the Client sends a request to remove his/her email address from the Newsletter subscription or unsubscribe using the link included in the the content of the message sent within the Newsletter service.
4. The Client has the possibility to post individual and subjective statements relating, among others, to the Goods or the course of the transaction. By adding statements declares that he/she holds all rights to such content, in particular, copyrights property rights, related rights and industrial property rights. Contract for the provision of services consisting in posting opinions about Goods in the Online Store is concluded for a fixed period of time specified period of time and is terminated as soon as the opinion is added.
5. Opinions should be drafted in a clear and understandable manner, moreover, they may not violate applicable law, including the rights of third parties – in particular, they can not have a defamatory character. can not be defamatory, violate personal rights or constitute an act of unfair competition. Posted statements are disseminated on the web pages of the Online Store / Internet Store.
6. By posting a statement, the Client agrees to the free use of that statement and its publication by the Seller, as well as to develop works within the meaning of the Law on Copyright and Rights within the meaning of the Act on Copyright and Related Rights (Journal of Laws 1994 No. 24 item 83).
7. The Seller has the right to organize occasional contests and promotions, the terms of which each time will be stated on the Store’s website. Promotions in the Store Internet Store are not subject to combination, unless the Regulations of a given promotion provide otherwise.
8. In case of violation by the Customer of the provisions of these Regulations, the Seller, after prior ineffective call to cease or remove violations, setting an appropriate time limit.
appropriate time limit, may terminate the contract for the provision of Services at 14 days’ notice. notice period.
V. Procedure for conclusion of the Sales Agreement
1. Information about the Goods provided on the websites of the Store, in particular their descriptions, technical and usable parameters and prices, constitute an invitation to conclude a Contract, within the meaning of Art. within the meaning of Article 71 of the Civil Code.
2. All Goods available in the Online Store are brand new, free from physical and legal defects and have been legally introduced into the market and legal defects and have been legally introduced into the Polish market.
3. The condition for placing an Order is to have an active e-mail account.
4. In the case of placing an Order through the Order form available on the website of the Internet Store’s website, the Order is submitted by the Customer to the Seller in an electronic form and constitutes an offer to conclude a Sales Agreement for the Goods being the subject of the Order subject of the Order. An offer made in electronic form is binding on the Client, if at the e-mail address provided by the Client’s e-mail address, the Seller sends a confirmation of acceptance for execution. Order, which constitutes the Seller’s statement of acceptance of the Client’s offer, and at the moment of its receipt by the Customer, the Contract of Sale is concluded.
5. Placing an Order in the Online Store by telephone or by sending an electronic message electronic message takes place on the Business Days and hours indicated on the website of the Online Store website. For this purpose, the Customer should:
- specify in the content of the electronic message addressed to the Seller the name of the Goods from among the Goods on the Store’s website and its quantity,
- indicate the method of delivery and form of payment from among the methods of delivery and payment listed on the Store’s website,
- provide the data needed to process the Order, in particular: first and last name, place of residence and e-mail address.
6. Information on the total value of the Order, referred to in the paragraph above, is given each time by the Seller verbally after completing the entire Order or by informing by way of an electronic message together with the information that the conclusion by the Customer of the Sales Contract entails the obligation to pay for the ordered Goods, at which moment the Sales Contract is concluded agreement of Sale is concluded.
7. In the case of a Customer who is a Consumer, the Seller each time after placing an Order via telephone or e-mail, the Seller sends the Customer a confirmation of the terms and conditions of the Order of the placed Order.
8. The contract is concluded when the Customer, who is a Consumer, sends (in response to the to the confirmation of the terms of the Order sent by the Seller) an e-mail message
electronic message to the e-mail address of the Seller, in which the Client: accepts the content of the sent Order and agrees to its execution, and accepts the content of the Terms and Conditions and confirms familiarization with the instructions on withdrawal from the Contract.
9. Upon conclusion of the Contract of Sale, the Seller shall confirm its terms to the Customer by sending them to the Customer’s e-mail address or in writing to the address provided by the Customer.
10. The Contract of sale is concluded in Polish or English, with the content in accordance with the Regulations.
VI. Delivery
1. Delivery of the Goods shall be made to the address indicated by the Customer when placing the Order.
2. The Customer may choose the following forms of delivery of the ordered Goods:
- through a transportation company or courier service;
- the Seller’s own transportation;
- own pick-up at the Seller’s personal collection point.
3. The Seller on the websites of the Store in the description of the Goods informs the Customer about the number of Working Days working days needed for the execution of the Order and its delivery, as well as the amount of fees for the delivery of the Goods.
4. The period for delivery and execution of the Order is calculated in Business Days in accordance with pt. VII para. 2.
5. The Seller, in accordance with the Customer’s will, shall deliver with the Goods a receipt or a VAT invoice covering the delivered Goods.
6. If different lead times are provided for the Goods covered by the Order, the longest period for the entire Order the longest period among those provided for shall apply.
VII. Prices and payment methods
1. The prices of the Goods are given in Polish zloty, Euros at the Customer’s choice and include all components, including VAT, customs duties and other fees.
2. The Customer may choose the following methods of payment:
- bank transfer to the Seller’s bank account (in this case, the execution of the Order will begin after the Seller sends the Customer a confirmation of acceptance of the Order, while shipment will be made immediately after the receipt of funds in the Seller’s bank account Seller’s bank account and completion of the Order);
- cash on delivery – payment at the Seller’s personal collection point (in this case, the execution of the Order will be carried out immediately after the Customer sends the by the Seller a confirmation of acceptance of the Order, and the Goods will be issued at the Seller’s personal collection point Seller’s personal collection point);
- cash on delivery, payment of the supplier at the time of delivery (in this case realization of the Order and its shipment will be commenced after the Customer is sent by the Seller confirmation of acceptance of the Order and completion of the Order);
- electronic payment (in this case, the execution of the Order will begin after the confirmation of acceptance of the Order is sent to the Customer by the Seller and after receipt by the Seller of information from the billing agent’s system that the payment has been made payment by the Customer, while shipment will be made immediately after the Order is completed Order);
- payment by installment system ( in this case, the execution of the Order will begin after the Seller sends the Customer a confirmation of acceptance of the Order, its completed, and after receipt from mBank (payment for the ordered Goods).
3. The Seller shall inform the Customer on the Store’s website about the time limit within which the Customer is obliged to make payment for the Order. In case of non-payment by the Customer within the period referred to in the preceding sentence, the Seller shall, after ineffective prior call for payment with setting an appropriate deadline may withdraw from the Agreement on the basis of accordance with Article 491 of the Civil Code.
VIII. Right to withdraw from the Agreement
1. A Customer who is a Consumer may withdraw from the Agreement without giving any reason by submitting an appropriate statement within 14 days. To meet this deadline it is sufficient to send statement before its expiration.
2. The Customer may formulate the statement himself or use the template statement on withdraw from the Agreement, which constitutes Appendix No. 1 to the Regulations.
3. The 14-day period shall be counted from the date on which the Goods were delivered or, in the case of an agreement for the provision of Services from the date of its conclusion.
4. The Seller, upon receipt of the statement of withdrawal from the Agreement by the Consumer, will send to the Consumer’s e-mail address a confirmation of receipt of the statement of withdrawal from the Agreement.
5. The Consumer’s right to withdraw from the Contract is excluded in the case of:
- the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed prior to the start of the service, that after the performance of the service by the Seller will lose the right to withdraw from the Contract;
- A contract in which the price or remuneration depends on fluctuations in the financial market over which the Seller does not control, and which may occur before the expiration of the deadline for withdrawal from the withdraw from the Contract;
- A contract in which the subject of performance is a non-refabricated Goods, manufactured according to the specifications of the Consumer or serving to satisfy his individualized needs needs;
- Agreement in which the object of performance is Goods that are subject to rapid deterioration or having a short shelf life;
- A contract in which the subject of performance is Goods supplied in sealed packaging which, once opened, cannot be returned for reasons of health protection or health or for hygienic reasons, if the package has been opened after delivery;
- A contract in which the subject of performance are Products which, after delivery, due to their nature, are inseparably combined with other things;
- Agreement in which the subject of performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the Sales Agreement, and the delivery of which may only take place after the 30 days and whose value depends on fluctuations in the market, over which the Seller has no control;
- A contract in which the Consumer expressly requested that the Seller come to him for the purpose of perform urgent repair or maintenance; if the Seller additionally provides other services other than those requested by the Consumer, or provides Goods other than spare parts necessary to perform the repair or maintenance, the right of withdrawal from the Contract shall be granted to the Consumer with respect to additional services or Goods;
- A contract in which the subject matter of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery; delivery of daily newspapers, periodicals or magazines, with the exception of the Subscription Agreement;
- Agreement concluded through a public auction;
- Contract for the provision of accommodation services, other than for residential purposes, transportation of goods, car rental, catering, services related to leisure entertainment, sports or cultural events, if the contract specifies the day of or period of service provision;
- Contracts for the provision of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the Consumer before the expiration of the term to withdraw from the Agreement and after the Seller has informed him of the loss of the right to withdraw from the Contract.
- In the case of withdrawal from the Contract concluded at a distance, the Contract is considered not concluded. what the parties have provided shall be returned unchanged, unless the change was necessary in order to ascertain the nature, characteristics and functionality of the Goods. The return should take place immediately, no later than within 14 days. The purchased Goods should be returned to the address indicated by the Seller.
7. the Seller shall immediately, but no later than within 14 days of receipt of the Consumer’s statement of withdrawal from the Contract shall return to the Consumer all payments made payments made by him, including the cost of delivering the Goods. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer expresses consent to a different method of reimbursement, whereby this method will not involve any cost to the Consumer any cost. The Seller may withhold reimbursement of payments received from the Consumer until it receives the item back or the Client provides proof of its return, depending on which event occurss whichever event occurs first, unless the Seller has offered to pick up the item itself collect the item from the Customer.
8. If the Consumer has chosen a method of delivery of the Goods other than the cheapest ordinary method of delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer the additional costs incurred by him.
9. The Consumer shall bear only the direct cost of the goods, which shall be paid by the Seller.
IX. Complaints about Goods under warranty
1. The Seller undertakes to deliver the Goods without defects.
2. The Seller shall be liable to the Customer who is a Consumer under the warranty for defects under the terms of principles set forth in Articles 556 – 576 of the Civil Code. In relation to Customers who are Entrepreneurs the warranty is excluded.
3. Complaints arising from violation of the Customer’s rights guaranteed by law or under these Regulations these Regulations, should be addressed to Aquastone S.A. ul. Gospodarcza 26, 20-213 Lublin, to the e-mail address: info@inbalia.com, telephone number +48 502 777 577.
4. In order to consider the complaint, the Customer should send or deliver the advertised Goods, if possible, attaching to it a proof of purchase. Goods should be delivered or sent to the address indicated in item. 3.
5. The Seller undertakes to consider each complaint within 14 days.
6. In the case of deficiencies in the complaint, the Seller shall call on the Customer to supplement it to the necessary extent immediately, but no later than within 7 days, from the date of receipt of the summons by the Customer.
X. Complaints regarding the provision of electronic services
1. The Customer may submit complaints to the Seller in connection with the functioning of the Store and use of the of the Services. Complaints may be submitted in writing to the address: Aquastone S.A. ul. Gospodarcza 26, 20-213 Lublin, to the e-mail address: info@inbalia.com, phone number +48 502 777 577.
2. In the complaint, the Customer should provide his/her name and surname, mailing address, type and description of the of the problem that has occurred.
3. The Seller undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered. In the case of deficiencies in the complaint, the Seller will call on the Customer to supplement it in the necessary extent within 7 days, from the date of receipt of the summons by the Customer.
XI. Guarantees
1. Goods may have a manufacturer’s guarantee, Seller or importer.
2. In the case of Goods covered by the warranty, information on the existence and content of the warranty and the period of time for which it is granted is provided in each case.
duration is each time presented in the description of the Goods on the web pages of the Store web pages of the Store.
XII. Out-of-court methods of settling complaints and pursuing claims
1. A Customer who is a Consumer has, among other things, the following options to use out-of-court ways of handling complaints and pursuing claims:
- is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded Sales Agreement
- of sale;
- is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings request to initiate mediation proceedings for the amicable termination of the dispute between the Customer and the Seller;
- may obtain free assistance in resolving a dispute between the Customer and the Vendor, also using free assistance from the district (city) ombudsman consumers or a social organization whose statutory tasks include protection of Consumers (e.g., Federation of Consumers, Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free hotline number consumer 800 007 707 and by the Association of Polish Consumers at email porady@dlakonsumentow.pl;
- submit your complaint via the EU ODR online platform, available at the following address: http://ec.europa.eu/consumers/odr/.
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XIII. Protection of personal data
The personal data provided by the Customers is collected and processed by the Seller in accordance with the applicable legal regulations and in accordance with the Privacy Policy, which is attached as Appendix 2 to the Regulations.
XIV. Final provisions
1. All rights to the Online Store, including property copyrights, intellectual property rights intellectual property rights to its name, Internet domain, Internet Store website, as well as
to the forms, logotypes belong to the Seller, and the use of them may take place only in the manner specified and in accordance with the Regulations.
2. Settlement of any disputes arising between the Seller and the Customer, who is a Consumer, shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
3. Settlement of any disputes arising between the Seller and the Customer, who is an Entrepreneur shall be submitted to the court having jurisdiction over the registered office of the Seller.
4. In matters not covered by these Regulations, the provisions of the Civil Code shall apply Civil Code, the provisions of the Act on electronic provision of services, the provisions of the Act on the rights of the Consumer and other relevant provisions of Polish law.
5. Any changes to these Terms and Conditions shall be communicated to each Customer through information on the home page of the Online Store containing a summary of the changes and the date on which they take effect date. Customers who have an Account will additionally be informed of the changes along with a their summary to the e-mail address indicated by them. The effective date changes will not be shorter than 14 days from the date of their announcement. In the event that a Customer who has an Account Customer, does not accept the new content of the Terms and Conditions, he/she is obliged to notify the Vendor within 14 days from the date of notification of changes to the Terms and Conditions. Notification Vendor of not accepting the new content of the Terms and Conditions shall result in termination of the Agreement.
